Job Description
-Proactively
manage service delivery to customers and ensure high levels of customer
satisfaction. Troubleshoot technical queries and complaints.
Appropriately log and escalate unresolved complaints / queries to
supervisors/designated authority and follow-up if necessary. Identify
and provide inputs on recurring customer problems. Educate customers on
technical issues. Achieve internal and client quality requirements.
Comply with the established method, standards and guidelines as
outlined. Proactively keeps up to date on new methods, standards and
guidelines. Adhere to the laid down code of conduct Provide support
and assistance to Team Leader and Team Member whenever necessary.
Perform all tasks following company policy and procedures, including
legal and regulatory requirements, and to prescribed company standards.
Job Qualification
-Graduate
21 years as on date of joining Technical know-how of telecom products
and services. Basic level of troubleshooting Willingness to work in a
24/7, 365 days a year environment
-Other Skills High Communication Skills Ability to work Under pressure
Please send CV to email : recruitment_rcc@rayacorp.com
