ADSL Technical Support @ Wasla - Egypt

Urgently Needed

*ADSL Technical Support Offshore (CS-Tech 3)

Requirements:

.Bachelor Degree in Communication or Computer Engineering.
.Certified CCNA is a must.
.Certified CCIP or CCNP is preferred.
.Very good user for computer applications including Microsoft Office.
.From 1 to 2 years in customer service experience.
.Excellent Communication, Team Work, Time Management, Problem solving skills.
. Net Salary 3250
.Males Only

To apply please send your resume indicating the job title & job code to: rec@wasla.com.

Technical Support @ UTech - Egypt

Job Description

خبرة عملية جيدة فى مجال صيانة أجهزة الكمبيوتر و ملحقاتها و الدعم الفنى و خبرة بالشبكات - أن يكون من سكان مدينة مرسى مطروح شرط أساسى يفضل الحاصلين على شهادات أو على دراية جيدة بالشهادات التالية ( A+ - N+ - Mcse - Mcitp - CCna ) 

Job Qualification

- حاصل على مؤهل عالى - أن يكون من سكان مرسى مطروح المميزات : - مؤسسة كبيرة - تأمينات إجتماعية - فرص للترقى - عدد ساعات العمل 9 ساعات 

 Please send your updated C.V to: it.amr@hotmail.com

Customer Support @ ZAD Solutions - Egypt

Job Department: Accounts Handling

Summary:
The customer support is the main contact with customers after the project launch and throughout the testing, debugging, warranty and service periods. Through the ticketing system, phone, e-mail, and meetings, the customer support person should be able to understand the issue, conduct troubleshooting, give product orientation, resolve financial and pricing issues, and redirect issues to the proper technical personnel.

Duties and responsibilities:
                       - Respond to customer requests and follow-up on customer inquiries not immediately resolved.
                       - Provide customers with product and service information.
                       - Identify, research, and resolve customer issues.
                       - Complete call logs and reports.
                       - Recommend process improvements.
                       - Provides advanced technical assistance, support, and troubleshooting in the resolution of system communications
                         failures and conflicts.
                       - Maintains a broad knowledge of state-of-the-art technology, equipment, and systems; participates in professional
                         development activities as appropriate.
                       - Recording of information on the technical support database.
                       - Analysis of information on the technical support database.
                       - Any other tasks required by the management.

KNOWLEDGE AND SKILL REQUIREMENTS
                       -Excellent Analytical skills
                       -Excellent communication skills
                       -Good understanding ofinternet technologies.
                       -Presentation Skills
                       -Able to work as part of a team and on own
                       -Adaptable and flexible
                       -Creative in problem solving
                       -Customer service minded

Language:
                       - English and Arabic

Computer Skills:
                       -Excellent general computer skills, IE, firefox,
                       -Experience of customer communications
                       -Experience in technical support role.

Apply Here!

Technical Support Professional @ Egypt

Job Description :

-French speaking Technical Support Professional Provide continuous technical support via telephone and other electronic mediums for a limited product category. Employ a high level of interpersonal and communication skills to move beyond customers frustrations and solve customers problem. Identify the level of technical knowledge of the customer and adjust technical communications to solve customers problem. Deliver technical assistance relying on instruction and pre-established guidelines. Achieve and maintain to a performance standard. Including but not limited to; average handle time, call quality, and customer satisfaction. Log all incoming calls and accurately complete case notes in the call tracking database. Search and retrieve data from various databases. Participate in training activities to maintain technical currency, and to broaden product knowledge. Extend contact to promote and sell products or services as required by assigned queue. 

Job Qualification :

-University Graduates are only welcomed. Fluency in French is a must. Good Knowledge of CCNA, CCNP,MCTIP, MCSE and MCSA. Certificates in the above courses are a plus. Skill in providing an exceptional customer experience. Skill in verbal and written communication to analyze, interpret and address customer needs. Basic knowledge of computer operating systems. Including but not limited to one or more of the following; Mac OS, Windows 98, NT, 2000, ME, XP, UNIX, and Linux. Ability to work in a time critical environment. Ability to be flexible and quickly adapt to changing business needs and processes. Ability to employ patience and self-control in handling irate customers. Ability and willingness to provide pre-sales, sales, or post-sales support. Ability to promote and sell products or services. Ability to sit at a computer keyboard, monitor and use a telephone headset for extended periods of time. -Other Skills University Degree is a must. Military Service should be determined (Males) Good User of Computer and MS Office Applications. Typing Speed of 28 Words per Minute. Flexibility in working for Night , overnight shifts and according to rotation shift basis. Compensations Company provides transportation from pick up points covering Greater Cairo, Medical and Social Insurance, Opportunity for growth and promotions, Bonus and Commissions according to Performance. Overnight shift allowance paid for employees working till late hours.

 

Kindly send CV to : Stream.Amcham@gmail.com

 

ADSL Technical Support @ Wasla - Egypt

New hiring opportunities in an international company related to the ADSL industry.

*ADSL Technical Support Offshore (CS-Tech 3 )

Requirements:

.Bachelor Degree in Communication or Computer Engineering.
.Certified CCNA is a must.
.Certified CCIP or CCNP is preferred.
.Very good user for computer applications including Microsoft Office.
.From 1 to 2 years in customer service experience.
.Excellent Communication, Team Work, Time Management, Problem solving skills.
. Net Salary 3250

To apply please send your resume indicating the job title & job code to:
nermeen.talaat@wasla.com

Technical Support Engineer @ Egyptian Food Bank - Egypt

Required for Egyptian Food Bank,

- Minimum 3 years experience.
- Installing and configuring computer hardware operating systems and applications.
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults.


Kindly send your cv to a.kaissoun@egyptianfoodbank.com